Delivery & Refund Policy
We deliver to most countries worldwide. The only limit is the availability of services provided by our payment and courier partners in a country. You can see the full list of the countries that we ship to in the cart, this is before you pay for your order. If your country is not shown in the list, unfortunately, we cannot deliver orders to this location. We are unable to offer to ship to a country on a one-off basis, or change territories by request.
LATEST DELIVERY UPDATE
To avoid disappointment and ensure delivery this Christmas please be aware that our last order dates are:
- GB standard delivery 18th December 4pm
- Europe 8th December midnight
- Rest of world 5th December midnight
Extended Christmas returns period:
Orders purchased before 22nd December 2021 can be returned up to 1st March 2022
We really hope that you love the products you buy on our Online Store! However, if you are not completely happy with your purchase then you have 14 days to return it (in its original condition and packaging) for a refund or exchange unless faulty or damaged.
Please note however:
Personalised items are non-refundable unless faulty, or arrive damaged or broken.
Earrings are non-refundable for hygiene reasons.
Perishable items are non-refundable.
This does not affect your statutory rights.
Refunds include the original cost of delivery and payment charges but unless an item arrived damaged or broken, you will be responsible for the return delivery cost.
If you wish to return an item please get in touch with your order details and stating the reason for the return. We will arrange for you to send it back directly to the brand. If you have any questions please contact us and we will be very happy to assist you.