Thanks for purchasing our products at Naked Nation.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
Please contact our customer care team on 0330 001 0466 or via our live chat.
You will need your order number to hand along with the item number of the product that you would like to swap for a different size.
Our team will organise the exchange for you on our system and will kindly ask that you send back the item you wish to exchange, to our warehouse by arranging it through your favourite postal carrier.
We ask that you send this back to us within 14 days of contacting us in order for us to be able to send your exchanged item to you.