Last updated: May 2026
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.
Returns & Refunds
We want you to love every Naked Nation order. If you are not completely satisfied, we accept returns within 30 days of delivery.
To be eligible, items must be unworn, unwashed, and in their original condition and packaging.
To start a return, contact us at returns@nakednation.co.uk or via live chat with your order number. We will issue a prepaid Royal Mail Tracked Returns label at no cost to you.
Once we receive your return, we offer three options:
- Store credit — full order value applied to your account immediately
- Exchange — for a different size or style
- Refund — to your original payment method within 5–10 working days
Your Statutory Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery without giving a reason. You then have a further 14 days to return the goods. Where this right applies, we will refund the standard delivery charge paid.
Faulty or Damaged Items
Under the Consumer Rights Act 2015, if your item is faulty, not as described, or not fit for purpose, you are entitled to a full refund, repair, or replacement. This right is not limited by our 30-day returns window. Please contact us at returns@nakednation.co.uk with your order details and photographs where possible.
Non-Returnable Items
The following items cannot be returned unless faulty or damaged on arrival:
- Underwear and intimate apparel where the hygiene seal has been broken
- Personalised items
Exchanges
Contact us at returns@nakednation.co.uk or via live chat with your order number. We will arrange your exchange and provide a prepaid returns label. Please return your item within 30 days of delivery.
Delivery
Free standard delivery on all UK Mainland orders over £20. Orders under £20 are charged at £3.50. Express delivery is available for £6.50, arriving within 1–3 working days.
EU delivery from £9.50. International delivery from £12.50. All international orders are estimated at 3–17 working days.
Orders are dispatched within 1–2 working days. You will receive a Royal Mail tracking link by email once your order is on its way.
We deliver to most countries worldwide, subject to courier availability. The full list of countries we ship to is shown at checkout.
Contact Us
Email: returns@nakednation.co.uk Phone: +44(0) 20 7871 7116
Live chat: nakednation.co.uk Monday to Friday, 9am–6pm
