Our Return & Exchange Policy

Return Policy

Thanks for purchasing our products at Naked Nation.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Online Exchanges

Please contact our customer care team on 0330 001 0466 or via our live chat.

You will need your order number to hand along with the item number of the product that you would like to swap for a different size.

Our team will organise the exchange for you on our system and will kindly ask that you send back the item you wish to exchange, to our warehouse by arranging it through your favourite postal carrier. 

We ask that you send this back to us within 14 days of contacting us in order for us to be able to send your exchanged item to you.

Delivery & Refund Policy

We deliver to most countries worldwide. The only limit is the availability of services provided by our payment and courier partners in a country. You can see the full list of the countries that we ship to in the cart, this is before you pay for your order. If your country is not shown in the list, unfortunately, we cannot deliver orders to this location. We are unable to offer to ship to a country on a one-off basis, or change territories by request.

Refund Policy

We really hope that you love the products you buy on our Online Store! However, if you are not completely happy with your purchase then you have 14 days to return it (in its original condition and packaging) for a refund or exchange unless faulty or damaged.

Please note however:

• Personalised items are non-refundable unless faulty, or arrive damaged or broken.

• Earrings are non-refundable for hygiene reasons.

• Perishable items are non-refundable.

• Digital Products are non-refundable.

This does not affect your statutory rights.

Refunds include the original cost of delivery and payment charges but unless an item arrived damaged or broken, you will be responsible for the return delivery cost.

 

If you wish to return an item please get in touch with your order details and stating the reason for the return. We will arrange for you to send it back directly to the brand. If you have any questions please contact us and we will be very happy to assist you.